INSTALLATION MANUAL DCH3416 Installation Manual
1 1 INTRODUCTION This manual provides instructions for cable operator personnel to install the Motorola DCH3416 All-Digital High-Definition Dual Tu
1 INTRODUCTION 2 • One dedicated tuner for the DOCSIS high-speed data/voice services channel, up to 860 MHz • One dedicated tuner for the out-of-
1 INTRODUCTION 3 Motorola cannot guarantee the exact amount of programming that each subscriber will be able to record. The approximate time depend
1 INTRODUCTION 4 If You Need Help If you need assistance while working with the DCH3416, contact the Motorola Technical Response Center (TRC): • I
5 2 OVERVIEW Front Panel The front panel controls provide functional navigation if the remote control is lost or is temporarily out of service. Cer
2 OVERVIEW 6 The Format button is intended to allow you to select a video output format that is compatible with a connected display device. Some te
2 OVERVIEW 7 Rear Panel The rear panel contains an unswitched power outlet; connectors for video, audio, and RF cabling; data output; and modem and
9 3 INSTALLATION Before You Begin Before you move or change components on the subscriber’s entertainment system: • Review the installation instruc
3 INSTALLATION 10 Video Connection Options Use the following guidelines to determine the best video connection for the subscriber home entertainmen
3 INSTALLATION 11 The VCR and TV receive their A/V signals from the currently selected input device on the audio receiver. This is important when t
3 INSTALLATION 12 Cabling to an HDTV for Video For the best possible HDTV video quality: • If the TV has an HDMI input, connect it to the DCH3416
3 INSTALLATION 13 Cabling to an HDTV and an A/V Receiver Figure 3-2 Cabling to an HDTV and an A/V receiver If the receiver can check the baseband
3 INSTALLATION 14 Cabling to a Standard-Definition TV and an A/V Receiver Figure 3-3 Cabling to a Standard-Definition stereo TV Because some enter
3 INSTALLATION 15 Cabling to a Standard-Definition TV and Audio Receiver To connect to an audio receiver, such as a home mini system, use a daisy-c
3 INSTALLATION 16 Data Device Connections The DCH3416 provides optional high-speed data services such as Internet access, USB, Ethernet, and more.
3 INSTALLATION 17 Operational Check for the Remote Control The operational check tests communication with the remote control: Table 3-1 Operational
3 INSTALLATION 18 2. Use the remote control or the cursor keys on the front panel to navigate the on-screen menus: • Press the ▲ and ▼ keys to h
3 INSTALLATION 19 Setting Description HDMI/YPbPr Output Allows you to specify the video output format of the DCH receiver for all content (when the
i IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not
3 INSTALLATION 20 Setting Description Font Opacity Sets the opacity. Defaults to AUTO. Options are AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or FLASHI
21 4 DIAGNOSTICS Diagnostics are displayed on the on-screen display (OSD) and front-panel display. They confirm proper installation, including: •
4 DIAGNOSTICS 22 Figure 4-2 Example General Status display (no error) Environment code Error code
4 DIAGNOSTICS 23 The General Status fields are: Field Description Error Error codes display on the LED and OSD when an error occurs. If multiple er
4 DIAGNOSTICS 24 Purchase Status This diagnostic displays the status of subscriber event purchases on the OSD and front panel. The OSD and front pa
4 DIAGNOSTICS 25 Field Description Prep ACK “Last Prepare for Poll Acknowledge” sequence number and time of the last Report Purchase request sent b
4 DIAGNOSTICS 26 Figure 4-4 Front panel display for the OOB diagnostic The Out-Of-Band Status fields are: Field Description OOB Frequency Indi
4 DIAGNOSTICS 27 Field Description EMM PID Displays the packet identifier (PID) stream the DCH3416 tunes to for EMM data, in hexadecimal Network PI
4 DIAGNOSTICS 28 4. If the frequency is found with the proper EMM Provider ID, then the Front Panel will display the normal OOB receiver status. T
4 DIAGNOSTICS 29 Figure 4-5 Front panel display for in-band diagnostic The In-Band Status fields are: Field Description Mode The values displ
ii DURING INSTALLATION VENTILATE2inch space2inch2inchMESSAGE1080i720p480pIR480iRECRECSTANDBYDCH3416 • Do not place the cable terminal in an enclos
4 DIAGNOSTICS 30 Unit Address This diagnostic displays the unit address of the CableCARD if inserted: Figure 4-6 Front panel display of a unit ad
4 DIAGNOSTICS 31 The Unit Address fields are: Field Description TvPC Installed Indicates whether the TvPC renewable security system is installed: N
4 DIAGNOSTICS 32 Separable Security This diagnostic displays information on the inserted M-CARD and CableCARD Interface with the DCH. Field Descri
4 DIAGNOSTICS 33 Field Description CableCARD Object Name Code object name executing on the CableCARD. Object Ver. Code object version executing
4 DIAGNOSTICS 34 Figure 4-7 Current channel status front panel displays The Current Channel status fields are: Field Description Type Indicates
4 DIAGNOSTICS 35 Field Description PCR Lock Indicates whether the in-band receiver is locked to the program clock reference (PCR): YES — locked NO
4 DIAGNOSTICS 36 RF Modem (Upstream) This diagnostic displays the RF modem status, if an RF modem is installed in the DCH3416. The information is u
4 DIAGNOSTICS 37 Figure 4-8 RF upstream modem front panel display The RF Modem fields are: Field Description Status CONFIGURED or NOT CONFIGURE
4 DIAGNOSTICS 38 Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non-volatile code versions are
4 DIAGNOSTICS 39 Figure 4-9 Front panel display for code modules or Alternating with Download data received indicator Download statusCode mod
iii FCC DECLARATION OF CONFORMITY Motorola Inc., Connected Home Solutions, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that t
4 DIAGNOSTICS 40 The Code Modules fields are: Field Description Boot Code The boot code version in ASCII format Version The firmware version and bu
4 DIAGNOSTICS 41 Memory Configuration This diagnostic displays the DCH3416 memory configuration. The information is updated when you display the di
4 DIAGNOSTICS 42 Audio/Video Status Audio/Video Status diagnostics display information regarding audio and video content and settings configured f
4 DIAGNOSTICS 43 OSD Display Description UNMUTED Displayed if mute method is not selected MUTE to STILL Displayed if the mute method inclu
4 DIAGNOSTICS 44 T 1 Closed Caption service T 1 T 2 Closed Caption service T 2 T 3 Closed Caption service T 3 T 4 Closed Caption servic
4 DIAGNOSTICS 45 Interface Status The Interface Status diagnostic displays when running in Thin Client. There is no LED display. The information on
4 DIAGNOSTICS 46
4 DIAGNOSTICS 47 The Interface Status fields are: Field Description DOCSIS Tuner & Xmitter Indicates if enabled; indicates if active 1394 I/O D
4 DIAGNOSTICS 48 User Setting Status This diagnostic displays the user settings. The format may vary. The information on the OSD and front panel is
4 DIAGNOSTICS 49 Setting Description display as YPbPr Output in the User Settings Menu. 4:3 Override The 4:3 Override setting allows you to specify
4 DIAGNOSTICS 50 DVR/Hard Drive Status This two-page diagnostic displays the DVR and hard-drive status. The DVR/Hard Drive Status fields are: Fi
4 DIAGNOSTICS 51 Field Description Content Record Ver. The content record version number, displayed without leading zeros Encoder Information about
4 DIAGNOSTICS 52 Field Description Max Temp For an internal hard drive only, its maximum temperature in degrees F Over Temp Indicates whether the d
4 DIAGNOSTICS 53 The fields are: Field Description DOCSIS Enabled For a DOCSIS-enabled set-top, YES. Otherwise, NO. Acquire DS Channel The DOCSIS
4 DIAGNOSTICS 54 Field Description Network Access Displays whether the cable modem has been granted access to the DOCSIS network: • YES — The cabl
4 DIAGNOSTICS 55 Field Description Mode The DOCSIS upstream channel modulation: QPSK, QAM 8, QAM 16, QAM 32, QAM 64, or QAM 128. If the value is in
4 DIAGNOSTICS 56 Interactive Status This diagnostic describes the interactive information that is displayed only when the Thin Client platform is r
4 DIAGNOSTICS 57 Field Description I dc INIT_WAIT_DC_OR_C The DCH3416 is in the interactive initialization state and waiting for the default confi
4 DIAGNOSTICS 58 Keypad — Front Panel Indicators This diagnostic verifies the functionality of the front panel indicators and the front-panel keypa
59 5 TROUBLESHOOTING Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as de
v CONTENTS 1 Introduction ...
5 TROUBLESHOOTING 60 Problem Possible Solution • Verify that all video cables between the DCH receiver and the TV are firmly connected. • Verify
5 TROUBLESHOOTING 61 Problem Possible Solution There are black bars on all four sides of the picture This may occur on a 4:3 TV if the 4:3 OVERRIDE
Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com 537535-001-a 04/07
CONTENTS vi In-Band Status.........
CONTENTS vii Tables Table 1-1 DVR Recording Time Guidelines......................
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